All key information is needed to successfully complete a cash sale with the homeowner.
Palmetto can accept 'cash' customers and will invoice all customers electronically after the point of sale. Please note that over-the-phone credit cards, cannot be accepted.
Item | Desc |
Approved Payment Types | Credit Card via Electronic Invoice, ACH, Personal and Certified Checks |
Fees | 2.9% Processing Fee (Applied as Adder to sales member) Effective on all new sales starting 8/17/21 |
Cancellation Process | Refund via paper check mailed to the address on file within 10-15 business days from the marked cancellation date. |
With the exception of California, Nevada, and Ohio, all states follow a 30/60/10 payment schedule.
Payment 1: 30% is due 0-5 days after the contract has been approved and must be paid to initiate the permitting and approval process.
Payment 2: 60% is due once all pre-installation permits and approvals have been received and must be paid prior to installation.
Payment 3: 10% is due when the system is activated.
For customers in California, Nevada, and Ohio, a deposit is due (Payment 1) when the contract is signed rather than after the contract has been approved. The remaining balance is then split across Payments 2 and 3 and mirrors the due dates outlined above.
Payment 1: $1,000 in CA and NV, 10% in OH
Payment 2: 60% in CA and NV, 80% in OH
Payment 3: 40% in CA and NV, 10% in OH
There may be additional payments if site improvements are required.
Customers should expect to receive an invoice link via email from Bill.com within 1 week of signing their initial contract acceptance.
Customers will be able to click the link to view their invoice & submit a payment online.
Customers also have the option to mail in a personal or certified check to the following address:
Palmetto Clean Technology, Inc.
P.O. Box 736677
Dallas, TX 75373-6677
Customers will receive automated receipts via email after paying their balance & also will be able to view the balance paid in their online account.
Customers will receive follow-up invoices via email when milestone payments are not paid on time.
What if my customer cancels?
Refunds will be issued via paper check and mailed to the address on file within 10-15 business days from the cancellation date on the file.