Greet the customer.
Knock on the door and greet the homeowner when you arrive.
Introduce yourself as a Palmetto Partner.
Walk the homeowner through the installation.
Verify you are speaking to the homeowner.
Walk them through the design, timeline, and process.
Review safety concerns and protocol.
Remind the homeowner to keep children and pets away from the worksite.
Post-install, show the homeowner the installed system.
Walk them through the system and design.
Make sure the homeowner is satisfied with the installed system.
Tell the homeowner what comes next.
Give a clear timeline for follow-up visits and inspections.
Leave a Palmetto door hanger as a guide for the customer after you leave.
Explain the PTO process.
Remind the homeowner that the system will not be turned on until they reach PTO.
Let them know how to reach Palmetto if there are any concerns.
If you have any issues, please contact the Palmetto Install Hotline
[email protected] or (843) 258-5389.
Hotline hours are 8 a.m. to 5 p.m. EST, Monday through Friday.