Palmetto has partnered with Omnidian to provide you with the solar industry’s leading performance monitoring and five-star customer support experience. Omnidian’s mission is to protect and accelerate investments in clean energy through innovative technology, passionate teams, and an amazing customer experience. They are responsible for the performance of over 170,000 residential and commercial solar systems nationwide.

The nation’s top solar lenders and investors count on Omnidian to protect their solar investments, and now you have access to the same investment-grade protection that these industry leaders rely on.

From your Palmetto Account, tap Service to request maintenance services, or Support to connect with our Customer Experience team. For questions about your system’s performance or service, we will connect you directly with an Omnidian solar expert.

If you’ve forgotten your password or do not have access to your Palmetto account and the Palmetto App, you can go to Palmetto.com, click “Login” and then click “Don’t remember your password?” to reset. You can also contact our Customer Experience team at 855-339-1831 or [email protected].

Your solar system now includes Palmetto Protect powered by Omnidian! Omnidian’s Intelligent Issue Detection proactively detects 92% of system-related issues, and they contact you to troubleshoot or schedule service—often before you even know that there’s an issue!

As part of your system’s installation, you receive the following benefits from Palmetto:

With Protect Essentials, Omnidian’s technology and solar experts will support the following benefits:

Omnidian’s award-winning team knows solar systems. Their proprietary technology monitors your system and remotely diagnoses issues. If there’s a problem that needs attention, their solar experts contact you—and get to work to make it right.

The industry-leading technology that powers Omnidian’s services uses advanced AI-driven diagnostics to filter out alerts that don’t require action like snow accumulation, short-term losses of connectivity, or other temporary conditions. When an issue they detect does require action, their technology’s remote diagnosis allows them to contact you for targeted remote troubleshooting before scheduling a service visit.

With your Palmetto account you can track your system performance by day, week, or month

This is a service that we are rolling out to Palmetto customers at no additional cost through the end of 2023 or until the end of your prepaid term if it extends beyond 2023—at a value of $96 per year of coverage. At the end of 2023 (or the end of your prepaid term), you will have the ability to continue with the Palmetto Protect Essentials plan available through your customer account (mobile app or palmetto.com).

A workmanship warranty covers issues that arise as a result of the work done during installation. It does not cover future costs that arise from new issues that can occur over time.

Typically, if there is going to be an issue with the roof that was the result of the solar installation, it will be discovered within the first couple of years.