All ownership (Loan/Cash) customers have access to Palmetto's proprietary software -- The Palmetto App-- when they go solar with Palmetto. The app allows customers to upload various point-of-sale requirements, monitor their solar production, refer friends, and contact us directly for any support needs.
|A||When are customers sent an onboarding email?||Automatically after a customer has signed their installation contract via Alchemy|
|B||What does the onboarding email look like?||See visual below|
|C||What can customers do with the app at point of sale?||
Access and complete basic information such as utility bill, HOA, Virtual site survey
|D||What can customers do with the app after installation?||
Monitor their solar production, refer friends, and contact us directly for any support needs
After a customer is installed and energized, the app allows customers a number of features beyond basic solar production details.
- Ability to monitor daily, weekly, and monthly
- Built in weather data relative to production
- Easily refer friends
- Request support instantly directly from Palmetto
Looking for a deeper dive into the Palmetto App? Members can access our Academy course for more information about the Palmetto App and all of it's features. Simply login to Academy using your same Alchemy credentials.
Questions? Contact us! We're available any time via email@example.com.