How to Request Service
You can submit a service request directly from the Palmetto app or website.
In the app:
Open the Palmetto app and tap Service from the navigation menu.
On the Service Hub screen, tap Request service.
This will open a chat with Sunny, Palmetto's AI assistant, who will guide you through submitting your request.
On the web:
Visit palmetto.com and log in to your account.
Navigate to the Service section.
Click Request service to open a chat with Sunny.
Chatting with Sunny
Once you open the chat, Sunny will walk you through a few quick steps:
Describe the issue: Explain what's happening with your system in your own words.
Choose a category: Select the option that best fits your situation:
General Service
Emergency
Property Damage
Roof Leak
System Error
System Performance Review
Attach a photo or video (optional but helpful): If you can capture the issue visually, our team will be better equipped to help.
Once submitted, Sunny will confirm your request and our team will follow up. You can track the status of your ticket and message the team anytime from the Service Hub.
Before you request service
If your system isn't producing or you're seeing an error, a quick reset often resolves the issue. Try that first. It's the same step our team will take when your ticket comes in. → Troubleshooting Your Solar Energy System