We know your solar billing can feel a bit confusing at first, and we want to make sure you understand exactly how it works. Palmetto is here to help you transition to a greener future while maximizing your savings. Here's everything you need to know about your bills and how you can get the most out of your solar system!
1. Why Do I Still Have a Utility Bill with Solar?
Even with your solar panels in place, you're still connected to your local utility grid. The law requires this connection, ensuring that you always have access to electricity, especially during times when your solar system isn’t producing enough power—like at night or on cloudy days.
While your solar system reduces your reliance on the grid, you will still pay a small fee to your utility company for staying connected to their grid. This fee helps maintain that connection, ensuring you have power when you need it.
What’s Included in Your Utility Bill?
Your utility bill covers grid access fees and any extra energy you may need to purchase from them when your solar system isn’t producing enough power. This bill will be lower over time as your solar energy usage increases!
2. Will I Get Two Bills?
Yes, you’ll receive two separate bills:
LightReach Energy Plan Bill: This covers your payment to Palmetto for your solar system and energy plan.
Utility Bill: This bill is from your local utility company, covering grid access and any additional energy used from the grid.
Though it might feel like a “double bill,” remember that your solar system is actively reducing your reliance on the grid. The LightReach bill ensures you’re paying for the solar energy and services Palmetto provides, while the utility bill covers only the grid access and any additional energy you draw when solar production is low.
3. How Can I Reduce My Utility Bill?
We understand that you want to save as much as possible. Here are a few simple tips to lower your utility bill and make the most out of your solar system:
Be mindful of your energy use during the day. Try to avoid running large appliances like the dishwasher or air conditioning during the day when solar energy is being generated. This way, you’ll be using energy produced by your solar system rather than pulling from the grid.
Switch to energy-efficient appliances. Energy-efficient appliances use less power, which helps reduce your overall consumption and lower your utility bill. Consider switching to LED bulbs, energy-efficient refrigerators, and smart thermostats to make your home even more energy-efficient.
4. How Long Before I See Maximum Savings?
It’s important to be patient during the transition to solar energy. As your solar system operates and you adjust your energy habits, your savings will grow over time. You’ll start seeing significant reductions in your utility bill as your solar energy usage increases and you become more energy efficient.
Remember, this is a long-term investment in both your home and the planet! The more you adapt and optimize your energy consumption, the greater the savings you’ll see over the years. We’re here to support you as you build a more sustainable future.
We’re Here for You!
At Palmetto, we understand that the transition to solar energy can be a big change, but we’re here for you every step of the way. If you have billing questions or concerns that you can’t resolve on your own, please don’t hesitate to reach out to us.
📞 Call 855-339-1831 and follow the prompts to connect with our billing team, who will be happy to assist you further.
💬 You can also reach out to the customer experience team via chat or help.palmetto.com.