For All Support Concerns
Please email [email protected].
Your request will be forwarded to the appropriate team.
Please do not use any other email addresses to request support.
If you have a question about a specific customer, it's helpful if you include the homeowner's name, address, and a link to their project.
Customer Leads
Our first line of support for customer concerns, Customer Leads will work with you and the customer to move projects forward as quickly as possible.
Tech Support
Our technology team is here to support you with platform questions and concerns and help you make the most of Alchemy.
For Quick Guides, Help Articles, and FAQs
Bookmark: help.palmetto.com
For Sales Training
Visit academy.palmetto.com where new online courses are consistently added to the catalog to help you be successful, and sell more solar! This is also where new members complete the sales certification training before gaining access to our platform.
Intercom In-Portal Chat
Available for technical support, design questions, or in-home urgent sales support.
Recursos En Español
Telefono 855-339-1831
Ayuda por medio de chat ya esta disponible! Simplemente seleccione la opcion "Apoyo en Español" en Alchemy para obtener asistencia al vendedor.
Actualizar el idoma preferido del cliente in Alchemy: