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Palmetto Support Hours

Updated over 2 weeks ago

We understand your time is valuable. We've made it simple to reach our Customer Experience team with a variety of contact options available at your convenience. We look forward to speaking with you!


Immediate Assistance

Call or chat with us during our live support hours. You can also chat with our AI Agent "Sunny" at any time for detailed answers to the most common questions. Sunny is available 24/7!

Communication Platforms

Live Support Hours

📞 Phone 855-339-1831

Monday-Friday: 9AM - 9PM EST

Saturday and Sunday: Closed

Email Support

Email us at [email protected] any time or day. Please expect up to a 24-hour response time.


Download the Palmetto App

With the Palmetto App, you can easily keep track of all your support conversations in one convenient place. You can also explore helpful articles anytime to quickly find answers to your questions, even when our team is offline.


Holiday Operating Schedule

Click to view

Holiday Observed

Date

Phone

Chat

Email

New Years Day

January 1, 2025

Closed

Closed

Closed

Martin Luther King, Jr. Day

January 20, 2025

9 AM - 9 PM EST

9 AM - 4 PM EST

9 AM - 9 PM EST

President's Day

February 17, 2025

9 AM - 9 PM EST

9 AM - 9 PM EST

9 AM - 9 PM EST

Friday before Memorial Day

May 23, 2025

9 AM - 4 PM EST

9 AM - 9 PM EST

9 AM - 4 PM EST

Memorial Day

May 26, 2025

Closed

9 AM - 9 PM EST

Closed

Juneteenth

June 19, 2025

9 AM - 4 PM EST

9 AM - 4 PM EST

9 AM - 4 PM EST

Independence Day

July 4, 2025

Closed

Closed

Closed

Friday before Labor Day

August 29, 2025

9 AM - 9 PM EST

9 AM - 9 PM EST

9 AM - 9 PM EST

Labor Day

September 1, 2025

9 AM - 4 PM EST

9 AM - 4 PM EST

9 AM - 4 PM EST

Veteran's Day (Observed)

November 11, 2025

9 AM - 9 PM EST

9 AM - 9 PM EST

9 AM - 9 PM EST

Indigenous People's Day

October 13, 2025

9 AM - 9 PM EST

9 AM - 9 PM EST

9 AM - 9 PM EST

Thanksgiving Eve

November 26, 2025

9 AM - 4 PM EST

9 AM - 4 PM EST

9 AM - 4 PM EST

Thanksgiving Day

November 27, 2025

Closed

Closed

Closed

Day after Thanksgiving (Black Friday)

November 28, 2025

9 AM - 9 PM EST

9 AM - 9 PM EST

9 AM - 9 PM EST

Christmas Eve

December 24, 2025

Closed

Closed

Closed

Christmas Day

December 25, 2025

Closed

Closed

Closed

New Year's Eve

December 31, 2025

9 AM - 4 PM EST

9 AM - 4 PM EST

9 AM - 4 PM EST

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