We understand your time is valuable. We've made it simple to reach our Customer Experience team with a variety of contact options available at your convenience. We look forward to speaking with you!
Immediate Assistance
Call or chat with us during our live support hours. You can also chat with our AI Agent "Sunny" at any time for detailed answers to the most common questions. Sunny is available 24/7!
Communication Platforms | Live Support Hours |
📞 Phone 855-339-1831 💬 Chat help.palmetto.com | Monday-Friday: 9AM - 9PM EST Saturday and Sunday: Closed |
Email Support
Email us at [email protected] any time or day. Please expect up to a 24-hour response time.
Download the Palmetto App
With the Palmetto App, you can easily keep track of all your support conversations in one convenient place. You can also explore helpful articles anytime to quickly find answers to your questions, even when our team is offline.
Holiday Operating Schedule
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Holiday Observed | Date | Phone | Chat | |
New Years Day | January 1, 2025 | Closed | Closed | Closed |
Martin Luther King, Jr. Day | January 20, 2025 | 9 AM - 9 PM EST | 9 AM - 4 PM EST | 9 AM - 9 PM EST |
President's Day | February 17, 2025 | 9 AM - 9 PM EST | 9 AM - 9 PM EST | 9 AM - 9 PM EST |
Friday before Memorial Day | May 23, 2025 | 9 AM - 4 PM EST | 9 AM - 9 PM EST | 9 AM - 4 PM EST |
Memorial Day | May 26, 2025 | Closed | 9 AM - 9 PM EST | Closed |
Juneteenth | June 19, 2025 | 9 AM - 4 PM EST | 9 AM - 4 PM EST | 9 AM - 4 PM EST |
Independence Day | July 4, 2025 | Closed | Closed | Closed |
Friday before Labor Day | August 29, 2025 | 9 AM - 9 PM EST | 9 AM - 9 PM EST | 9 AM - 9 PM EST |
Labor Day | September 1, 2025 | 9 AM - 4 PM EST | 9 AM - 4 PM EST | 9 AM - 4 PM EST |
Veteran's Day (Observed) | November 11, 2025 | 9 AM - 9 PM EST | 9 AM - 9 PM EST | 9 AM - 9 PM EST |
Indigenous People's Day | October 13, 2025 | 9 AM - 9 PM EST | 9 AM - 9 PM EST | 9 AM - 9 PM EST |
Thanksgiving Eve | November 26, 2025 | 9 AM - 4 PM EST | 9 AM - 4 PM EST | 9 AM - 4 PM EST |
Thanksgiving Day | November 27, 2025 | Closed | Closed | Closed |
Day after Thanksgiving (Black Friday) | November 28, 2025 | 9 AM - 9 PM EST | 9 AM - 9 PM EST | 9 AM - 9 PM EST |
Christmas Eve | December 24, 2025 | Closed | Closed | Closed |
Christmas Day | December 25, 2025 | Closed | Closed | Closed |
New Year's Eve | December 31, 2025 | 9 AM - 4 PM EST | 9 AM - 4 PM EST | 9 AM - 4 PM EST |