At Palmetto, we’re always happy to provide assistance whenever it’s convenient for you. We offer phone support in English or Spanish, and our chat support can assist in up to 45 different languages.
Chat & Phone Support
For immediate assistance, call or chat with us during our live support hours.
Communication Platforms | Live Support Hours |
📞 Phone 855-339-1831 💬 Chat help.palmetto.com | Monday-Friday: 9AM - 9PM EST Saturday and Sunday: Closed |
You can also chat with our AI Agent "Sunny" at any time for detailed answers to the most common questions. Sunny is available 24/7!
Email Support
Email us at [email protected] any time or day. Please expect up to a 24-hour response time.
Download the Palmetto App
With the Palmetto App, you can easily keep track of all your support conversations in one convenient place. You can also explore helpful articles anytime to quickly find answers to your questions, even when our team is offline.
Holiday Operating Schedule
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Holiday Observed | Date | Phone | Chat | |
New Years Day | January 1, 2026 | Closed | Closed | Closed |
Martin Luther King, Jr. Day | January 19, 2026 | 9 AM - 9 PM EST | 9 AM - 9 PM EST | 9 AM - 9 PM EST |
President's Day | February 16, 2026 | 9 AM - 9 PM EST | 9 AM - 9 PM EST | 9 AM - 9 PM EST |
Friday before Memorial Day | May 22, 2026 | 9 AM - 4 PM EST | 9 AM - 4 PM EST | 9 AM - 4 PM EST |
Memorial Day | May 25, 2026 | Closed | Closed | Closed |
Juneteenth | June 19, 2026 | 9 AM - 9 PM EST | 9 AM - 9 PM EST | 9 AM - 9 PM EST |
Independence Day | July 4, 2026 | Closed | Closed | Closed |
Friday before Labor Day | September 4, 2026 | 9 AM - 9 PM EST | 9 AM - 9 PM EST | 9 AM - 9 PM EST |
Labor Day | September 7, 2026 | 9 AM - 4 PM EST | 9 AM - 4 PM EST | 9 AM - 4 PM EST |
Indigenous People's Day | October 12, 2026 | 9 AM - 9 PM EST | 9 AM - 9 PM EST | 9 AM - 9 PM EST |
Veteran's Day (Observed) | November 11, 2026 | 9 AM - 9 PM EST | 9 AM - 9 PM EST | 9 AM - 9 PM EST |
Thanksgiving Eve | November 25, 2026 | 9 AM - 9 PM EST | 9 AM - 9 PM EST | 9 AM - 9 PM EST |
Thanksgiving Day | November 26, 2025 | Closed | Closed | Closed |
Day after Thanksgiving (Black Friday) | November 27, 2026 | 9 AM - 9 PM EST | 9 AM - 9 PM EST | 9 AM - 9 PM EST |
Christmas Eve | December 24, 2026 | 9 AM - 4 PM EST | 9 AM - 4 PM EST | 9 AM - 4 PM EST |
Christmas Day | December 25, 2026 | Closed | Closed | Closed |
New Year's Eve | December 31, 2026 | 9 AM - 4 PM EST | 9 AM - 4 PM EST | 9 AM - 4 PM EST |