Palmetto’s award-winning Customer Experience team is here to support you!
We understand your time is valuable, so we've made it simple to reach our team with a variety of contact options available at your convenience. We look forward to speaking with you during our live support hours.
📧 Email: [email protected]
📞 Phone: 855-339-1831
📱 App: Chat with us directly through the Palmetto app
Communication Platform | Live Support Hours |
📞 Phone 💬 Chat | Monday-Friday: 9AM - 9PM EST Saturday and Sunday: Closed |
For immediate assistance, our AI Agent "Sunny" is available via chat 24/7 to help answer your questions!
Holiday Operating Schedule
Holiday Observed | Date | Phone | Chat | |
New Years Day | January 1, 2025 | Closed | Closed | Closed |
Martin Luther King, Jr. Day | January 20, 2025 | 9 AM - 9 PM EST | 9 AM - 4 PM EST | 9 AM - 9 PM EST |
President's Day | February 17, 2025 | 9 AM - 9 PM EST | 9 AM - 9 PM EST | 9 AM - 9 PM EST |
Friday before Memorial Day | May 23, 2025 | 9 AM - 4 PM EST | 9 AM - 9 PM EST | 9 AM - 4 PM EST |
Memorial Day | May 26, 2025 | Closed | 9 AM - 9 PM EST | Closed |
Juneteenth | June 19, 2025 | 9 AM - 4 PM EST | 9 AM - 9 PM EST | 9 AM - 4 PM EST |
Independence Day | July 4, 2025 | Closed | 9 AM - 9 PM EST | Closed |
Friday before Labor Day | August 29, 2025 | 9 AM - 9 PM EST | 9 AM - 9 PM EST | 9 AM - 9 PM EST |
Labor Day | September 1, 2025 | 9 AM - 4 PM EST | 9 AM - 9 PM EST | 9 AM - 4 PM EST |
Veteran's Day (Observed) | November 11, 2025 | 9 AM - 9 PM EST | 9 AM - 9 PM EST | 9 AM - 9 PM EST |
Indigenous People's Day | October 13, 2025 | 9 AM - 9 PM EST | 9 AM - 9 PM EST | 9 AM - 9 PM EST |
Thanksgiving Eve | November 26, 2025 | 9 AM - 4 PM EST | 9 AM - 9 PM EST | 9 AM - 4 PM EST |
Thanksgiving Day | November 27, 2025 | Closed | Closed | Closed |
Day after Thanksgiving (Black Friday) | November 28, 2025 | 9 AM - 9 PM EST | 9 AM - 9 PM EST | 9 AM - 9 PM EST |
Christmas Eve | December 24, 2025 | Closed | 9 AM - 9 PM EST | Closed |
Christmas Day | December 25, 2025 | Closed | Closed | Closed |
New Year's Eve | December 31, 2025 | 9 AM - 4 PM EST | 9 AM - 9 PM EST | 9 AM - 4 PM EST |