Call the day before an installation to confirm.
Provide a window of time for your arrival.
Be sure the customer will be at home during this window.
Call again on the day of the installation to provide an ETA.
Make sure that you are realistic and can arrive within the given time frame.
If the customer doesn't answer, leave a message.
When you arrive at the customer's home
Give them a timeline of when the installation will be completed.
Update the homeowner on the timeline at least once per day.
Post-install, show the homeowner the installed system.
Walk them through the system and design.
Make sure the homeowner is satisfied with the installed system.
Tell the homeowner what comes next.
Give a clear timeline for follow-up visits and inspections and leave a door hanger.
Explain the PTO timeline and process.
If you have any issues, please contact the Palmetto Install Hotline
[email protected] or (843) 258-5389.
Hotline hours are 8 a.m. to 5 p.m. EST, Monday through Friday.