We know clean energy questions don’t always come up during business hours, that’s why we’re excited to introduce Sunny, our AI-powered support agent! Whether you're curious about the installation process, need help understanding your bill, or have questions about your panels, Sunny is here for you 24/7!
How Can Sunny Help You?
Provide Instant Assistance Anytime – Even outside of support hours, Sunny is available to assist you with quick answers and guidance.
Answer Common Questions – Not sure where to start? Sunny can answer frequently asked questions and guide you to the right support articles.
Connect You with a Live Agent – If your question requires personal assistance, Sunny can connect you directly with our support team during live support hours.
How to Use Sunny
You can access Sunny through your Palmetto account, mobile app, or online in our Help Center. It's simple, just start a chat and type your question. Sunny will provide helpful responses based on your inquiry and direct you to relevant articles when needed. Additionally, after each conversation, a copy of the chat transcript will be sent to your registered email address, and you can also access your chat history directly within the Palmetto app.
We’re Always Here to Help
Sunny is here to assist at anytime, but if you ever need human support, our team is always happy to help during our live support hours.
You can also track your past conversations with Sunny and our live agents as long as you're logged in to your account, ensuring you always have a record of the support you've received.
If you encounter any issues accessing your chat history or transcripts, ensure your email address is correct, update the Palmetto app to the latest version, or contact customer support for assistance. For example, if you switch tasks within the app, such as taking a picture of your electric bill, the chat will remain active and accessible when you return. Additionally, a copy of the conversation will be sent to your email automatically.
Your Feedback Matters
We’re constantly improving Sunny to better serve you. After your conversation, you’ll have the opportunity to provide feedback. Let us know what worked well and where we can improve!
