We know clean energy questions don't always come up during business hours, that's why we're excited to introduce Sunny, our AI-powered support agent! Whether you're curious about the installation process, need help understanding your bill, or have questions about your panels, Sunny is here for you 24/7!

It's simple, open the Support widget in your Palmetto app and tap Ask Sunny at the bottom of the screen. Sunny is always one tap away, no matter where you are on the page.

Type your question and Sunny will respond with helpful answers, direct you to relevant articles, or connect you with a live team member if needed.

Sunny is here to assist at anytime, but if you ever need human support, our team is always happy to help during our live support hours.

You can also track your past conversations with Sunny and our live agents as long as you're logged in to your account, ensuring you always have a record of the support you've received.

If you encounter any issues accessing your chat history or transcripts, ensure your email address is correct, update the Palmetto app to the latest version, or contact customer support for assistance. For example, if you switch tasks within the app, such as taking a picture of your electric bill, the chat will remain active and accessible when you return. Additionally, a copy of the conversation will be sent to your email automatically.

Tap any conversation in Chat History to open the full thread. You'll see the complete exchange with Sunny or a live agent, including any images or links shared. At the end of a closed conversation, you'll have the option to rate your experience. Your feedback helps us improve Sunny over time. If your question wasn't fully resolved, you can reply directly to reopen the conversation or type Live Person to connect with a team member.

We're constantly improving Sunny to better serve you. After your conversation, you'll have the opportunity to provide feedback. Let us know what worked well and where we can improve!