We know solar questions don’t always come up during business hours, that’s why we’re excited to introduce Sunny, our AI-powered support agent! Whether you're curious about the installation process, need help understanding your bill, or have questions about your panels, Sunny is here for you 24/7!
How Can Sunny Help You?
Provide Instant Assistance Anytime – Even outside of support hours, Sunny is available to assist you with quick answers and guidance.
Answer Common Solar Questions – Not sure where to start? Sunny can answer frequently asked solar questions and guide you to the right support articles.
Connect You with a Live Agent – If your question requires personal assistance, Sunny can connect you directly with our support team during live support hours.
How to Use Sunny
You can access Sunny through your Palmetto account, mobile app, or online in our Help Center. It's simple, just start a chat and type your question. Sunny will provide helpful responses based on your inquiry and direct you to relevant articles when needed.
We’re Always Here to Help
Sunny is here to assist at anytime, but if you ever need human support, our team is always happy to help during our live support hours. You can also track your past conversations with Sunny and our live agents as long as you're logged in to your account, ensuring you always have a record of the support you've received.
Your Feedback Matters
We’re constantly improving Sunny to better serve you. After your conversation, you’ll have the opportunity to provide feedback. Let us know what worked well and where we can improve!
