We know solar questions don’t always come up during business hours, that’s why we’re excited to introduce Sunny, our AI-powered support chatbot! Whether you're curious about the installation process, need help understanding your bill, or have questions about solar incentives, Sunny is here for you 24/7.
How Can Sunny Help You?
Provide Instant Assistance Anytime – Even outside of support hours, Sunny is available to assist you with quick answers and guidance.
Answer Common Solar Questions – Not sure where to start? Sunny can answer frequently asked solar questions and guide you to the right support articles.
Connect You with a Live Agent – If your question requires personal assistance, Sunny can connect you directly with our support team during live support hours.
How to Use Sunny
Using Sunny is simple! You can access Sunny through the Palmetto app or via the web in our Help Center, just start a chat and type your question. Sunny will provide helpful responses based on your inquiry and direct you to relevant articles when needed.
We’re Always Here to Help
Sunny is here to assist anytime, but if you ever need human support, our team is always happy to help during our support hours. Feel free to chat with Sunny now and explore how AI can make your solar journey even easier!
Your Feedback Matters
We’re constantly improving Sunny to better serve you. After your conversation, you’ll have the opportunity to provide feedback. Let us know what worked well and where we can improve!
Start chatting with Sunny, your 24/7 solar assistant today!
If you have additional questions, please contact our Customer Experience Team through your Palmetto app or via chat at help.palmetto.com.