At Palmetto, we believe you deserve peace of mind with your solar investment. That’s why we stand behind your system's performance with our exclusive LightReach Solar Performance Guarantee.
This guarantee ensures that your solar system produces the energy we promised, providing you with reliable savings and comfort. If it doesn't, we'll pay you the difference.
Note: This guarantee is exclusive to Palmetto LightReach customers and does not apply to customers who have purchased or own their solar system outright.
How the Guarantee Works
Our guarantee is designed to be simple and transparent. We proactively monitor your system's performance and provide a clear process for any potential shortfalls.
1. Guaranteed Energy Production
Every 36-month period (beginning from your first monthly payment), we compare your system’s actual energy production against our guarantee.
Our Promise: Your system will produce at least 90% of the Guaranteed kWh specified in your agreement.
If There's a Shortfall: If your system produces less than 90% of the guaranteed energy, Palmetto will credit your account for the difference.
Example:
Guaranteed Energy | 10,000 kWh |
90% of Guarantee | 9,000 kWh |
Actual Energy Produced | 8,500 kWh |
Energy Price | $0.10 per kWh |
Credit Calculation | (9,000 kWh - 8,500 kWh) x $0.10 = $50.00 |
In this example, your account would be credited with $50.00. You can submit a claim for a credit after the 36-month period has ended. The credit will be applied to your account within 30 days of receiving your request.
2. Proactive Monitoring and Support
At Palmetto LightReach, we're motivated to ensure your system performs perfectly. Our goal is to fix any issues before they affect your energy production.
Proprietary Solar Monitoring: We track your system’s energy production in real time. This allows us to quickly identify and address potential problems, often before you even notice them.
Rapid Technician Dispatch: If our monitoring system detects an issue, we'll send a technician to your home to resolve it as quickly as possible, preventing any significant energy loss.
3. What About Surplus Energy?
If your system produces more than 90% of the guaranteed energy during any 36-month period, the surplus kWh will roll forward.
This surplus energy can be used to offset any potential deficits in future periods.
Over the full term of your agreement, any extra energy produced beyond the guarantee is yours to enjoy at no additional cost!
How to Submit a Claim
To claim your credit for a production shortfall, follow these simple steps after the 36-month period ends:
Log in to the Palmetto App or visit help.palmetto.com.
Start a chat with our support team.
Provide your energy production data for the relevant 36-month period.
We'll verify your system's performance and apply any applicable credit to your account.
Frequently Asked Questions
Q: How is the Guaranteed kWh determined? A: The Guaranteed kWh is based on your system’s design, location, and expected energy output over time.
Q: What happens if my system produces less than 90% of the Guaranteed kWh? A: You’ll receive a credit to your account for the shortfall, calculated using your agreement’s energy price per kWh.
Q: What happens if my system produces more energy than guaranteed? A: Any surplus energy will roll forward to cover future shortfalls. Additionally, any extra energy over the full term is yours to enjoy at no cost.
Need Assistance?
If you have questions or need help with your Solar Performance Guarantee, our Customer Experience Team is ready to assist!