At Palmetto, we stand behind the performance of your solar system with our LightReach Solar Performance Guarantee. This ensures that your system produces the energy we promised, offering you peace of mind and reliable savings. Have no fear—if it does not, Palmetto LightReach will pay you!
How the LightReach Solar Performance Guarantee Works
Your solar system is backed by a performance guarantee to ensure it generates the energy you need. If it doesn't, Palmetto LightReach is incentivized to fix the issue! Here's what you need to know:
1. Guaranteed Energy Production
Every 36-month period (starting from the date of your first monthly payment), we evaluate the Actual kWh produced by your system against 90% of the Guaranteed kWh production specified in your agreement.
If your system produces less than 90% of the guaranteed energy, Palmetto will credit your account for the difference.
Example
Guaranteed Energy: 10,000 kWh
90% of Guaranteed Energy: 9,000 kWh
Actual Energy Produced: 8,500 kWh
Energy Price: $0.10 per kWh
Credit to Your Account:
(9,000 kWh− 8,500 kWh) × $0.10 = $50.00
In this example, because the actual energy produced (8,500 kWh) is 500 kWh below the 90% guarantee (9,000 kWh), you will receive a $50 credit.
Your account will be credited within 30 days of receiving your request. Please submit your request after the 36-month period so we can evaluate your system's performance.
2. Proactive System Monitoring and Support
At Palmetto LightReach, we’re motivated to ensure your system performs as expected to avoid performance guarantee payouts. Here’s how we keep your system running optimally:
Proprietary Solar Monitoring System: We track your system’s energy production in real time, enabling us to identify and address potential issues quickly.
Rapid Technician Dispatch: If our system detects a problem, we’ll send a technician to resolve it before it causes significant energy loss.
3. Surplus Energy Production
If your system generates more than 90% of the guaranteed energy during any 36-month period, the surplus will roll forward to offset any potential deficits in future periods.
Over the full term of your agreement, any extra energy produced beyond the guarantee is yours to enjoy at no additional cost.
How to Submit a Claim
To claim your credit for a production shortfall, simply follow these steps:
Open the Palmetto App or visit help.palmetto.com.
Start a chat with our team and provide your energy production data for the relevant 36-month period.
We’ll verify your system’s performance and apply any applicable credit to your account.
Frequently Asked Questions
Q: How is the Guaranteed kWh determined?
The Guaranteed kWh is based on your system’s design, location, and expected energy output over time.
Q: What happens if my system produces less than 90% of the Guaranteed kWh?
You’ll receive a credit to your account for the shortfall, calculated using your agreement’s energy price per kWh.
Q: What happens if my system produces more energy than guaranteed?
Any surplus energy will roll forward to cover future shortfalls, and any extra energy over the entire term is yours to enjoy at no cost.
Need Assistance?
If you have questions or need help with your Solar Performance Guarantee, our team is here to assist you:
Chat with us via the Palmetto App.
Visit help.palmetto.com.
Give us a call at 855-339-1831
Our Customer Experience Team is ready to support you every step of the way.
With Palmetto LightReach, you can feel confident in your solar investment, knowing we’re committed to helping you achieve energy savings while contributing to a sustainable future.