How to make a payment
1. Open the billing screen
Select billing in your account.
2. Tap Pay Now
You'll find this button under Payment Information.
3. Choose your payment amount
You'll see two or three options depending on your plan:
Total due — pays your full balance
Past due — pays only the overdue amount to bring your account current
Custom amount — enter any amount you'd like to pay
Selecting a custom amount is only available to Palmetto Energy Plan customers, at this time. If you're on another plan, you can only pay the full amount due.
Tap Next to continue.
4. Select how you want to pay
Bank account (ACH) — no fees
Credit card — a 3% processing fee applies and is shown before you confirm
We accept Visa, Mastercard, Discover, and American Express. Debit cards are accepted with no fee.
5. Enter your payment details
If you're paying by credit card, you'll enter your card number, expiration date, CVV, name, and billing zip code.
6. Review and submit
You'll see a summary showing the amount and payment method before anything goes through. Tap Submit payment to complete it.
Payments submitted before 4:00 PM ET on a business day are processed the same day. Payments submitted after that, or on weekends and holidays, are processed the next business day.
Frequently asked questions
What cards are accepted?
Visa, Mastercard, Discover, and American Express. Debit cards are also accepted. Debit transactions have no processing fee; credit card transactions carry a 3% fee.
Is there a fee for ACH payments?
No. Bank account (ACH) payments have no fees.
Will this affect my automatic payments?
No. A one-time payment through Pay Now doesn't change your scheduled automatic payment. If you have a payment due on a future date, that will still process as normal.