We understand that managing your solar energy billing should be simple and straightforward. This guide provides you with all the essential information you need to understand your LightReach billing.
You can expect to receive your first bill either 30 days after Permission to Operate (PTO) date (the date your solar system is approved to connect to the utility grid) or 15 days after system activation, whichever occurs latest.
Account Details
In the Billing section of your online LightReach account or mobile app you can find the following information about your account:
Plan Information - This section will list the type of energy plan you're enrolled in, account number, monthly payment amount, and annual rate escalator.
Payment Information - In this section, you will find any balance due and the current account for scheduled payments. You can update your payment method at any time by clicking the pencil icon.
Transactions - This section will list all payments and credits made to your account including the date, a description, payment status and transaction amount.
Statements - This section contains all of your invoices. Clicking the green icon will allow you to download the invoice for that time period.
Billing Dates
Invoices for the next month’s bill are available around 20 days before your due date. Payments are charged to the payment method on file, on the due date listed on your invoice. Accounts that are paid up to date will reflect a zero balance due until the next month's bill is available.
Failed Payments
If a payment fails, your account will display a notification along with the option to update your payment method. Once you update your payment information, a retry will happen immediately. If you choose not to update your payment method, another payment attempt will automatically occur after five days.
If your payment is more than 10 days past its due date, you will see a failed payment status and the next payment due. Once this overdue bill is successfully paid, your Payment History will reflect the updated status.
Late fees
Late fees are charged to accounts that have not paid 20 days after the due date.
In the event you fail to timely pay amounts when due, late payments accrue a late payment fee of $25 beginning on the twentieth (20th) day after the date the payment was due and continuing until paid in full. Late payments over 120 days past due may be reflected in your credit report.
Invoices
Your invoice will be mailed or emailed to you every month (depending on your preference). If you prefer an e-statement or "paperless billing," please let us know by calling 855-339-1831 and follow the prompts to speak with the billing department. You may also email your request to [email protected].
Viewing a copy of your invoice is always available on the billing page under "Statements". Click the green link next to the statement date for the invoice you wish to view.
Your invoice will include:
Invoice number
Date Due
Account Number
Amount Due
Rate & Pricing
Terms & Instructions
Frequently Asked Questions
Will I still receive a utility bill?
Yes. You will receive two bills:
Palmetto (LightReach): For your solar energy plan payments.
Utility Company: For grid connection and any electricity used when solar production is low (ex: cloudy days, nighttime)
You'll remain connected to the grid and a utility customer, even with solar. Most solar users still purchase some energy and owe the utility customer fees, which vary. Contact your local utility for details.
What are the accepted payment methods?
Pay conveniently with ACH bank transfer or credit card (a 3% processing fee applies to credit card payments). For easier account management and to save $15 monthly, you must enroll in AutoPay. This savings is already included in your monthly bill amount. If you are not enrolled in Autopay, your bill will reflect an additional $15.
What happens if my payment fails?
We will prompt you to update your payment method and retry your payment until the balance is received. You are responsible for any fees charged by your financing institution for bounced or rejected payments.
Need Additional Help?
If you have billing questions or concerns you can't resolve on your own, please call 855-339-1831 and follow the prompts to connect with our billing team. Currently, our billing team is only available via phone.