We are here to protect our customer's investments in Clean Energy. Palmetto has partnered with Omnidian for our Performance plan to make sure our customer's systems run at peak efficiency while giving them peace of mind.

You can find collateral for Palmetto Protect at the bottom of the page.

Palmetto Protect Performance powered by Omnidian is the default plan for all new customers.

Palmetto Protect Essentials

Palmetto Protect Performance is the default plan for all LightReach Energy Plan customers.

Customers receive the following benefits from Palmetto:

With Protect Performance, customers will receive three years of the following benefits from Omnidian's technology and solar experts:

Customers receive the following benefits from Palmetto:

With Protect Essentials, customers will also receive three years of the following benefits:

Customers receive the following benefits from Palmetto:

With Protect Performance, customers will receive 25- years of the following benefits:

The top 5 issues that we solve with covered field service visits for assets under our Performance plan are:

Palmetto Protect Performance (cash and loan) offers a 95% Performance Guarantee and parts and labor coverage.

Labor is covered under the Omnidian Performance Plan for the following:

Labor is NOT covered under the Omnidian Performance Plan for the following:

These lists are not exhaustive; the complete legalese list of exclusions is in the contract.

Members can take our Protect course at Palmetto Academy by clicking the link below. Log in using your same Alchemy credentials to access the course.

Have additional questions? Contact us anytime via [email protected]

Please look at the bottom of the page for more resources.

Who is Omnidian?

Palmetto has partnered with Omnidian to provide you with the solar industry’s leading performance monitoring and five-star customer support experience. Omnidian’s mission is to protect and accelerate investments in clean energy through innovative technology, passionate teams, and a fantastic customer experience.

How do I know Omnidian is a company I can trust?

The nation’s top solar lenders and investors count on Omnidian to protect their solar investments. They are responsible for performing over 170,000 residential and commercial solar systems nationwide. Now you can access the same investment-grade protection these industry leaders rely on.

If I have a problem/service issue, who do I contact?

From your Palmetto Account, tap Service to request maintenance services or Support to connect with our Customer Experience team. We will connect you directly with a solar expert for questions about your system’s performance or service.

If you’ve forgotten your password or cannot access your Palmetto account and the Palmetto App, you can go to Palmetto.com, click “Login,” and then click “Don’t remember your password?” to reset. You can also contact our Customer Experience team at 855-339-1831 or [email protected].

Why is Omnidian contacting me?

Palmetto Protect Performance, powered by Omnidian's intelligent issue detection, proactively detects 92% of system-related issues, and they contact you to troubleshoot or schedule service—often before you even know there’s an issue!

What does the Essentials protection include:

What does Palmetto Protect Performance powered by Omnidian (cash and loan) package include?

As part of your system’s installation, you receive the following benefits from Palmetto:

With Palmetto Protect Performance powered by Omnidian (cash and loan), you will receive three years of the following benefits from Omnidian's technology and solar experts:

How does the Performance Guarantee work?

Palmetto Protect Performance powered by Omnidian (cash and loan) Guarantee gives customers clear, transparent confidence that they will achieve monthly savings.

Omnidian will conduct a Performance Verification Test to verify that your system is operating as expected and to verify the energy output of your system. Once the test is complete, your 95% Performance Guarantee is active. You will receive quarterly performance reports from Omnidian that track your system’s actual energy output against the verified expected energy output. At the end of your plan year, if your actual energy is less than 95% of the expected energy, you will receive a check to cover the shortfall. Your refund rate will vary based on your state and the energy prices in your area; the exact ¢/kWh refund rate is on page one of your Performance Services Agreement with Omnidian.

Could you tell me about the parts and labor coverage that is a part of Palmetto Protect Performance powered by Omnidian?

It covers unexpected maintenance and repair needs.

Weather-related reimbursements - does the customer need to report, or will they be proactively monitored?

Omnidian will proactively monitor the system; the customer will not need to report this. The reimbursement is based on overall yearly production, not just one event. For example, if snow covers the panels and the system is not producing, Omnidian will monitor that and alert the customer.

How is workmanship defined?

The quality of work done when installing solar panels; does not include future labor costs. Palmetto Protect Performance powered by Omnidian labor coverage will cover unexpected maintenance and repairs. *Exclusions may apply; the customer may incur service visit fees depending on the service case reason

Can I upgrade from Palmetto Protect Essentials to Palmetto Protect Performance powered by Omnidian?

No, unfortunately not. Palmetto Protect Performance powered by Omnidian is only available to new solar installations.

I had the Standard/Premium plan, not Essentials; what about the other benefits I had with that plan?

These customers will remain on their plans through the life of the plan (1-3 years). At the end of that time, they will be notified that their current plan is no longer available and will be offered a new Palmetto Protect plan.

How will I know if my system is not working correctly?

The Palmetto and Omnidian teams know solar systems. The technology monitors your system and remotely diagnoses issues. If a problem needs attention, a solar expert will contact you—and get to work to make it right.

When an issue is detected and does require action, we can contact you for targeted remote troubleshooting before scheduling a service visit.

With your Palmetto account, you can track your system performance by day, week, or month.

How long does my Palmetto Protect Essentials coverage last? (for customers in the West upgraded to Palmetto Protect Essentials (Omnidian))

We are rolling out this service to Palmetto customers at no additional cost through the end of 2023 or until the end of your prepaid term if it extends beyond 2023—at a value of $96 per year of coverage. At the end of 2023 (or the end of your prepaid term), you can continue with the Palmetto Protect Essentials plan available through your customer account (mobile app or palmetto.com).

What does a workmanship warranty cover?

A workmanship warranty covers issues that arise as a result of the work done during installation. It does not cover future costs that arise from new problems that can occur over time.

Why do you only cover five years for roof penetration(for cash and loan) when other companies cover it longer?

Typically, if there is going to be an issue with the roof resulting from the solar installation, it will be discovered within the first couple of years.

How do I get to my Palmetto account?