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Palmetto Energy Plan FAQs

Common questions about Palmetto Energy Plan

Section 1: Understanding Palmetto energy plan

Palmetto Energy Plans (PPAs and Leases) let you benefit from the electricity produced by solar panels on your roof, while Palmetto owns, installs, and maintains the solar panels for you.

Every Palmetto energy plan is custom-designed, based on the specifics of your home, location, electricity needs, and rates. In this way, your average monthly Palmetto payment is lower than your average monthly electricity savings for most customers, so you can start saving money in the first year your system is activated.

Palmetto also offers third-party owned leases and PPAs for battery storage, as well as an option for HVAC and heat pumps called the Palmetto Comfort Plan.

What is a PPA plan? How does it differ from a lease?

  • With a PPA (Power Purchase Agreement), you pay a low fixed rate per kilowatt-hour of electricity generated by the solar system for your home.

  • With a solar lease, you pay a low monthly payment—fixed for 25 years—to use the solar energy system for your home.

Both are third-party owned solar system agreements. From your perspective, they function similarly. Palmetto offers a PPA or Lease in your area typically depends on state laws and regulations.

How is Palmetto different from other options?

As a homeowner, the best solar investment is the one that's tailored to your home, energy needs, and financial goals. Every home and homeowner is unique. Palmetto makes solar more accessible with:

  • $0 upfront costs

  • Guaranteed solar performance

  • No maintenance responsibilities

Compare your options here: Solar Buy or Lease Guide

Is it better to buy or lease solar panels for my home?

The best solar solution is the one that fits your unique situation, taking into account your home energy usage and financial goals.

If you're looking for immediate savings with no upfront cost, a Palmetto Lease or Power Purchase Agreement (PPA) could be the right choice. You pay $0 down and make predictable monthly payments based on estimated solar production, all backed by a performance and production guarantee. Leases and PPAs are also a great fit if you don't have enough tax liability to take advantage of solar tax credits.

If long-term savings and system ownership are your priorities, a cash purchase may offer the greatest financial return over time. You'll own the system outright, qualify for available tax incentives, and typically see the biggest lifetime savings. However, the return on investment may take 10–15 years (or longer), depending on your upfront cost and how much you save on electricity over time.

Solar loans offer another path to ownership with little to no upfront cost. However, with current interest rates, loan-based savings may be harder to realize—one reason many customers are opting for Leases or PPAs instead.

Want a side-by-side comparison? Explore your options here.


Section 2: Utility bill & savings

How soon will I start saving money?

With a Palmetto Energy Plan (PPA or a lease), you'll have a predictable monthly payment based on estimated production and a 90% production guarantee. For most of our customers, this means you could start seeing savings on your electricity bill within the first year.

It's important to know that while we guarantee how much energy your Palmetto system will produce, your exact electricity bill savings can vary. Dive deeper into this topic at How to Understand Solar Energy Savings.

Will I still get a bill from my utility company? How much will it be?

Yes. You will receive two bills:

  1. Palmetto: For your solar energy plan payments.

  2. Utility Company: For grid connection, base charges, and any electricity used when solar production is low (ex: cloudy days, nighttime)

You'll remain connected to the grid and a utility customer, even with solar. Most solar users still purchase some electricity from their local utility. Even in months where solar produces 100% of electricity needs, you will still owe the utility's base customer fees. All utilities are different, and their customer fees and net metering policies vary. Please consult your local utility for details. Learn more at How to Read Your Electric Bill with Solar

Live in Texas? Explore Palmetto's Retail Electricity Plan.

How does solar energy work with my electricity company?

Even with solar, you'll still be connected to the main power grid and remain a customer of your utility company.

Why do you need a copy of my utility bill?

Your utility bill helps us determine the best system for your energy needs.

How does it work if my electric company raises their rates?

Regardless of how much your solar system produces, you will still have a utility bill for electricity your system does not provide, plus base utility charges.

What if I haven't I seen a significant reduction in my utility bill yet?

When your solar system is first activated, your utility bill may still reflect electricity usage from the grid prior to or at the start of activation.

What is the annual rate escalator?

The Annual Rate Escalator is a pre-determined rate between 0–3.5% that adjusts your monthly Palmetto payment each calendar year. This increase is outlined in your agreement and reflected in your payment estimates. It helps account for factors like inflation or rising energy costs, so your plan stays sustainable over time.

Your monthly payment will increase every year according to the escalator, regardless of how your system is performing. Taxes are separate and may vary depending on local laws.

Even with this annual adjustment, your Palmetto Energy Plan is designed to give you predictable, stable payments—often lower than projected utility rate increases—so you can plan your energy costs with confidence.

How does the Performance Guarantee "True-Up" work?

Your Palmetto system comes with a 90% Performance & Production Guarantee. Every three years, your system's production is reviewed. If your system produces less than 90% of the guaranteed energy, Palmetto will credit you based on the Energy Price terms in your agreement.

Can I collect tax credits if I am a Palmetto energy customer?

No. Because you're enjoying the benefits of solar power through a Palmetto plan without owning the system itself, you will not be able to collect the solar tax incentives.


Section 3: Using and maintaining your system

How do I view and monitor my production and consumption data?

The easiest way to monitor your solar panels is by downloading our mobile app.

Can I connect storage to my system as a Palmetto energy customer?

Yes! Palmetto offers battery storage options that work seamlessly with our solar systems.

Am I covered if something happens to my panels?

Yes! Your Palmetto payment includes 25 years of service & support bundled in.

What if my system isn't working?

When you choose the Palmetto Energy Plan, you'll be provided with a 90% Performance & Production Guarantee.

Did I receive the right number of panels for my energy needs?

There's no one size fits all solar system. Everyone has different historical electricity consumption, and plans for the future.

What happens if I need a new roof/any other roof work during my PPA/lease agreement? What do I have to do?

If you want to make any repairs or improvements to the property that could interfere with the System (such as repair the roof where the System is located), you may remove and replace the System at your own cost and pursuant to the Limited Warranty.


Section 4: Account management

How do I change my banking information?

You can easily do this in your Palmetto Account and app. This Billing Support article will walk you through how to make the change.

How can I change my login information or reset my password?

You can easily update your password from your Palmetto Account or the Palmetto App. If you've forgotten your password, click "Forgot password?" on the login screen and follow the prompts to reset it.

If you're unsure which email address is linked to your account, or if you need to update your email or billing information, please click here to chat with us 💬

Can I own the system at one point?

Yes! You can buyout or "payoff" the system anytime after the fifth anniversary of your system interconnection date. Learn more about owning your system.

What happens at the end of a Palmetto lease?

See this page for a complete explanation.

What happens if I sell my home?

When you decide to sell your home, you have two main choices regarding your Palmetto Lease or Power Purchase Agreement (PPA):

  1. Purchase your solar system outright

  2. Transfer your existing agreement to the new homeowner

Regardless of the option you choose, please contact us at least 60 days before the closing date of your home sale using the form below.

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