Creating your account
As a new customer, you should receive a welcome email with instructions on how to activate your personal solar account and mobile app. If you have not received that email at the address you provided to Palmetto or are having trouble, please let us know.
Logging into your account
If you already have a Palmetto solar account, visit home.palmetto.com and enter your information to log in.
One-Time passcode
For a quick and secure login without a traditional password, you can use a one-time passcode. This sends a 6 digit code via SMS or email directly to you.
On the login screen, select the "Send me a one-time Passcode" option.
Choose whether you want the passcode sent to your email or mobile device.
Once the passcode is sent, copy it from the message and enter it into the designated space on the login screen.
Important: One-time passcodes expire and should be used within 5 minutes of being sent. You can use this option every time you log into your online account.
Each login remains active for 7 days. After that time, you will be prompted to re-enter your account credentials. If your device supports biometric authentication (fingerprint, face ID, etc) you can enable it in your device settings to make logging in easier.
Reset your password
If you've forgotten your password or are unable to log in:
On the login screen, select the "Forgot password?" link
Enter your email address and click "Send Email"
If the email you entered matches an account on file, you will receive an email with instructions to reset your password.
Change your password
Once logged into your Palmetto solar account, navigate to "Profile"
Select "Reset password" at the bottom of the page
An email will be sent with a link to reset your password
Note: Home addresses are fixed to your solar installation and cannot be edited in the Profile section. Contact Customer Experience for assistance with address updates.
Logging out
Access the "Account" tab in the bottom right corner of the app
Select "Log out" button at the bottom of the page
Trouble logging in?
Reset email not arriving
If you requested a password reset or one-time passcode but haven't received an email or text:
Check your spam or junk folder for an email from Palmetto.
Make sure you're using the same email address you provided when you signed up . Only one email per account is supported.
Try the one-time passcode option instead, and select SMS if your mobile number is on file.
If you're still not receiving anything, your account may not be activated yet.
Account not yet activated
If your solar installation is still in progress, your Palmetto account may not be fully activated yet. In this state:
You may not be able to log in or reset your password through the app.
Account changes such as email or phone updates must be handled by your sales representative or installer.
Once your system is activated, you will receive a welcome email with instructions to set up your account.
If you believe your system is already activated but you still can't access your account, please let us know and we'll look into it.
Wrong email address on file
If you're logging in with your email but it's not being recognized, you may have a different email address linked to your account.
Try any other email addresses you may have used with Palmetto.
If you're unsure which email is on file or need to update it, let us know and we'll take care of it.
Note: Home and email addresses cannot be updated within the app. If you need to update either, please contact us.
Download the Palmetto app
Enhance your solar experience by downloading the Palmetto App! Track your energy, gain insights, shop for products & more!