Creating your account
As a new customer, you should receive a welcome email with instructions on how to activate your personal solar account and mobile app. If you have not received that email at the address you provided to Palmetto or are having trouble, please let us know.
Logging into your account
Visit home.palmetto.com or open the Palmetto app and enter your credentials to log in.
One-Time passcode
One-time passcodes expire after 5 minutes. You can use this option every time you log in.
For a quick and secure login without a traditional password, you can use a one-time passcode. This sends a 6 digit code via SMS or email directly to you.
On the login screen, select "Send me a one-time passcode."
Choose whether to receive it by email or text.
Enter the 6-digit code when it arrives.
Important: One-time passcodes expire after 5 minutes. You can use this option every time you log in.
Each login session stays active for 7 days. After that, you'll be asked to sign in again. If your device supports biometric authentication (fingerprint, face ID, etc) you can enable it in your device settings to make logging in easier.
Reset your password
If you've forgotten your password or are unable to log in:
On the login screen, select "Forgot password?"
Enter your email address and select "Send email."
If that email matches an account on file, you'll receive a reset link.
Change your password
Log in and go to Profile.
Select "Reset password" at the bottom of the page.
A reset link will be sent to your email.
Logging out
Access the "Account" tab in the bottom right corner of the app
Select "Log out" button at the bottom of the page
Download the Palmetto app
Track your energy, view system performance, and manage your account from anywhere. Download the Palmetto app on iOS or Android.