Reset email not arriving
If you requested a password reset or one-time passcode but haven't received anything:
Check your spam or junk folder for an email from Palmetto.
Make sure you're using the email address you provided when you signed up. Only one email is supported per account.
Try the one-time passcode option and select SMS if your mobile number is on file.
If you're still not receiving anything, your account may not be activated yet.
Account not yet activated
If your solar installation is still in progress, your Palmetto account may not be fully set up yet. In that case:
You may not be able to log in or reset your password through the app.
Account changes like email or phone updates need to go through your sales representative or installer.
Once your system is activated, you'll receive a welcome email with setup instructions.
If you think your system is already active but you still can't get in, let us know and we'll take a look.
Wrong email or phone number on file
You may have different contact info linked to your account than what you're trying.
Try any other email addresses or phone numbers you've used with Palmetto.
Can't log in via email but have a phone number on file? Use the one-time passcode option and select SMS. Once in, go to Profile to update your email.
Can't log in via phone but have an email on file? Use the one-time passcode option and select email. Once in, go to Profile to update your phone number.
If you get into the app but hit an error, take a screenshot and reach out with details on what you tried.
Not sure what's on file? Reach out and we'll help sort it out.