Update your email or phone number
Log in and go to Profile.
Update your email address or phone number.
Select Save.
If the old email still appears after updating, log out completely and log back in. This can happen when your browser or device has cached your previous login details.
Update your password
To reset your password, select "Forgot password" on the login screen and follow the instructions sent to your email. You can also log in using a one-time passcode sent to your phone number if you have one on file.
If you're not receiving the reset email or are having trouble logging in, visit our login troubleshooting guide.
Update your payment method
To update your billing information, log in and go to Billing. From there you can update your bank account or payment details. Changes to your payment method take effect on your next billing cycle.
Update your autopay settings
You can turn autopay on anytime from the Billing section of the app. If autopay is enabled, your payment will be automatically processed on your due date each month.
If you need to make a one-time manual payment instead, visit How to Make a Payment in the Palmetto App.
What can't be changed in the app
Your home address is tied to your solar installation and can't be edited in your profile. If you need to update your address, contact us and we'll take care of it.
Need help?
If you're unable to log in to make changes, visit our login troubleshooting guide or reach out to our team.