Cancellation rights
Your ability to cancel depends on where you are in the process:
Within 10 days of signing: You may cancel without penalty as long as your written notice is received or dated no later than midnight within 10 calendar days of the signed agreement date.
Before installation begins: You may still cancel prior to installation. Check your specific contract terms for any conditions that apply.
Once installation has started: Cancellation is no longer permitted.
How to cancel
To begin the cancellation process, send a signed and dated written notice to Palmetto no later than midnight on the 10th calendar day. You can reach us by chat, by replying to your agreement email, emailing [email protected], or by mail.
Our Homeowner Support team will then guide you through the next steps, which may include:
Confirm eligibility. We'll review your account based on your project stage and contract terms.
Review applicable terms. If your contract includes specific cancellation conditions, we'll walk you through them.
Final documentation. Depending on your situation, you may need to sign a termination agreement.
Equipment return. If any equipment was provided before installation, we'll give you clear return instructions.
Cancellation confirmation. Once fully processed, we'll send confirmation that your agreement has been terminated.
Have questions or need assistance with a cancellation?