View your contract online
Log in to your Palmetto account.
Navigate to the Billing page.
Locate the Documents section.
Select the link for your Palmetto contract or state disclosure document to open and review the file.
If you're unable to access your document
If you don't see your contract in the Documents section:
Refresh the page and try again. Occasionally a session timeout can cause the Documents section to load empty. Sign out, sign back in, and navigate back to the Billing page.
Check that you're looking in the right place. Go to Billing → Documents. The contract link appears as a purple "View" hyperlink. If you see the section but no link, scroll down to confirm no additional document types are listed below.
Try a different browser or device. PDF previews can fail in certain browsers or with strict privacy extensions. Try opening the link in Chrome or Firefox, or on a mobile device.
Recently transferred account? If your system was recently transferred to you, your contract won't appear in your account. Only the original account holder can view billing, but a team member can send you a copy and assist with billing related questions.
Still not showing up? Contact our Customer Experience team by phone, email, or chat. A team member can provide a digital copy directly to you.
If you're looking for a document managed by a third-party financier, these are stored separately and may need to be requested through that provider.
Getting copies of your contract
You'll receive one physical copy of your documents when you sign. After that, we can send additional copies digitally by chat or email, or physically if you prefer. Just ask!